Shipping policy

Prices and delivery charges
The prices displayed at shop.essyello.com include the statutory Value Added Tax but do not include a delivery charge (different conditions apply on specific wholesale transactions).

The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. Our standard delivery fee varies upon the delivery country and city.

Ordering/conclusion of contract
The ordering options available to you are via essyello.com.

Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity.

Delivery
ESSYELLO endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 10 days following confirmation of an order, unless otherwise agreed. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.

Before you place your order, you will be informed of the expected delivery details. Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation with your expected delivery details.

If your order does not arrive by the scheduled date, please contact Essyello Customer Service via email at sales@essyello.com